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Location

Moneris Solutions, Inc.

Woodfield Corporate Center
150 N. Martingale Rd.
Suite 900
Schaumburg, Illinois
60173

New Accounts: 866-423-8475
Current Customers: 800-471-9511
Fax: 800-572-4322

We’re here to help you:

Need assistance with any of the following?

1. How do I order supplies?

2. How do I change my address, banking or account information?

3. I have an inquiry about my existing account or a transaction on my account.

4. How do I open an account?

How do I order supplies?

You can order a number of supplies for your business through our toll free number: 1-800-471-9511, option 1.

How do I change my address, business, banking or account information?

With your protection in mind, we require all requests for changes of address, business, banking of account information to be in the form of writing.

These requests must be provided on company letterhead and can be sent to the attention of:

Customer Service Department
Moneris Solutions
Woodfield Corporate Center
150 N. Martingale Rd.
Suite 900
Schaumburg, Illinois
60173

Requests can also be faxed to us at 1-847-240-6583.

To ensure the most efficient service, please take some time and review the following to confirm that you are providing us with the necessary pieces of information for us to process your request.

Address/Phone and Fax Number Changes
Please include:

Your name

Merchant number

Business name and current address

The information you would like to have updated. If this is to be a secondary address, please indicate which is the mailing address

Business Name Change
Please include:

Your name

Fax number

Old and new business name

The correct address

Bank Account Change
Please include:

Your name

Job title

Merchant number

Business name and address

A copy of a voided check with your business name and address. (If you do not have a copy of a voided check, please fax in a letter from your branch on bank letterhead containing the above information)

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I have an inquiry about my existing account or a transaction on my account

With your account protection in mind, we currently require you to contact us directly at 1-800-471-9511.

How do I open an account?

At Moneris, we offer a wide variety of products and services to be able to provide you the best solution suited to your unique business needs.

Each business has specific needs, transaction volumes, and processing requirements. Understanding your business needs is our priority, and we're committed to finding a solution that best suits your needs. To do this, we need to ask you a few questions to better understand your business. Please fill out our online application or call 1-866-423-8475 and one of our sales representatives would be happy to provide you with more information.

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