Frequently Asked Questions
About Moneris PayPartner

What is Moneris PayPartner, and what do you do?
Moneris Solutions® is Canada’s largest payment processor and the 6th largest in North America, having built the 3rd largest merchant portfolio in North America with more than 330,000 merchant services accounts. Moneris processes over 2 billion transactions a year comprised of both credit and debit card sales.

Why should I use Moneris PayPartner?
Moneris PayPartner streamlines billing, collection and depositing of payments into a smooth, secure automated process. Our integrated solutions save you time and money by reducing manual back-office procedures and guaranteeing reliable, on-time payments. You’ll be more competitive in today’s fast-paced marketplace if you enable your customers to use their preferred method of payment.

What are the main differences between Moneris PayPartner and other payment processors?
Many other payment processors just provide a payment engine that requires you to control and maintain the different aspects of your payment processing. Moneris PayPartner offers an integrated solution that streamlines your payment processing and automates the entire procedure.

Is Moneris PayPartner simple to set up and use?
Yes. In just a few days you can begin accepting credit cards, debit cards, electronic checks and direct-debits. There’s no additional hardware or software needed.

Questions About the Moneris PayPartner System

What types of businesses will benefit most from Moneris PayPartner?
Moneris PayPartner is well suited for nearly any business, and is particularly beneficial to companies that currently use paper checks, companies that process card-not-present transactions, and companies that require online payment solutions. The auto-recurring billing function offered with Moneris PayPartner is ideal for organizations that accept multiple payments from customers on a recurring basis.

Will Moneris PayPartner help me save money?
Yes. Moneris PayPartner will help your business become more profitable in several different ways. Our completely automated billing process reduces the cost of processing payments and making deposits. And the thorough efficiency of Moneris PayPartner means you’ll receive the most competitive credit and debit card rates available for each transaction.

Can I use Moneris PayPartner for card-present transactions?
Yes. Moneris PayPartner can be used with card-present and card-not-present (mail, phone or Internet) merchant accounts. In most cases you can even continue to use your current point-of-sale (POS) terminal, if you have one. Moneris will help you to set up your accounts so that you get the best rates on all your transactions.

What kind of support is available to help with my terminal or gateway?
Moneris provides unlimited free technical support over the phone from trained customer service professionals. It’s one of the ways Moneris PayPartner helps you succeed.

Getting Started With Moneris PayPartner

How do I get started?
Moneris makes it easy! To begin the implementation process, simply submit the online Information form. A Moneris sales representative will contact you.

Do I need training? If so, how long does it take?
Moneris offers complete training that is customized to your specific use of the system. We will work with you and your staff for as long as necessary to give you complete understanding of how to use the system.

What is the best way to train my staff to use Moneris PayPartner?
For starters, Moneris PayPartner is a system that is easy to learn and use. In addition, we provide free training to your entire staff, for as long as it takes, to make certain that they get a full understanding of how to use Moneris PayPartner.

Processing Payments Electronically with Moneris PayPartner

How do I accept payments with Moneris PayPartner?
With Moneris PayPartner you can choose the payment solutions your business needs — credit and/or debit cards, direct debit/ACH, recurring billing, and even electronic checks. Convert paper checks into electronic items at the point of sale, or as part of your back end system, and eliminate trips to the bank. Collect recurring payments automatically, a big advantage for both you and your customers. If your business accepts orders via mail, phone, fax or Internet, your customers can pay you using their preferred payment method, be it check or card. Moneris PayPartner also gives you the option of offering online bill payment, a feature that is growing in popularity.

What is Electronic Check Processing?
Electronic check processing means converting a paper check received from a customer into an electronic transfer. That transfer accesses funds from your customer’s account and deposits them into your account. Electronic check processing is enabled via the Federal Reserve Bank’s Automated Clearing House (ACH) system. With Back Office Conversion you can identify the “best clearing” option for check transactions

What is Direct Debit?
Direct debit is the process whereby your customers authorize your business to automatically access payments from their checking account for deposit into your merchant account. It eliminates the need for customers to write a check or provide their card number. Increasingly popular in today’s convenience-driven marketplace, direct debit gives you a significant competitive advantage in the eyes of your customers. Moneris PayPartner allows you to process direct debit transactions securely and easily.

Auto-Recurring Billing (AutoPay)

What is Recurring Billing?   
Recurring Billing is a convenient way to manage transactions that occur on a regular basis. There is a one-time setup for each account, after which the process is completely automated. Bills are generated monthly, weekly, bi-monthly or at whatever frequency you agree upon with your customer.

Recurring billing provides enhanced security for you and your customers, because it eliminates the need to store sensitive data on computer systems. When you offer your customers the option of recurring billing you provide a flexible, no-hassle billing plan using either a credit card or electronic check.

How will my business benefit from recurring billing?
Recurring billing helps you get paid on time, every time. This regulation of cash flow can boost your bottom line significantly, plus you’ll save time and money normally associated with printing and mailing paper invoices. In fact, the entire accounts receivable process can be fully automated.

How will recurring billing benefit my customers?
Recurring billing helps your customers stay current with their payments, even if they are on vacation or just too busy with daily life. The option of recurring billing can be a decision-maker for a potential customer choosing which business they will patronize. It eliminates the need to write checks, buy stamps and get bills mailed out on time. As more consumers take action to prevent identity theft, the popularity of recurring billing is one option that helps keep their account numbers out of the mail stream.

Online Payment Gateways

Does Moneris PayPartner allow my customers to pay bills online?
Yes. The Moneris PayPartner Online Payment Gateway gives your customers a way to pay bills online, using a secure web connection, via either direct-debit from their checking account or via credit card.

Why does my business need to accept online payments?
For the same reason you accept credit/debit cards: your customers are asking for it. Online payment has become a fixture in our marketplace. It is convenient for both your business and your customers. As a business owner, you know the importance of receiving payments on time, and online payments help ensure that will happen.

Technology Questions

What is a payment gateway?
A payment gateway is the bridge between your e-commerce website and your bank’s credit card processor. A payment gateway authorizes payments for all types of merchants. It is similar to a physical POS terminal used by most retail merchants. Payment gateways encrypt sensitive information, such as credit card numbers, to ensure that information passes securely between the customer and the merchant.

What is a virtual terminal?